Last updated: March 2026

Click Tech (“Click Tech”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and disclose your information when you access or use https://www.clicktech.co.za/ (“Website”) and associated services.

By using our Website, you consent to the collection and use of your information as described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information from you:

1.1 Information You Provide Directly:

Name, email address, phone number, billing/shipping address
Account registration details
Order and purchase information
Queries submitted via contact forms or email

1.2 Information Collected Automatically:

IP address, browser type, device type, and operating system
Pages visited, time spent on the Website, clicks, and navigation patterns
Cookies and similar tracking technologies

1.3 Information from Third-Party Services:

Google Analytics and Google Ads data
Facebook Pixel and other social media analytics
Payment and shipping service providers

1.4 WooCommerce and Plugins:

Order history, product preferences, and shipping information
Plugin-specific data necessary for Website functionality

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

To process orders and provide products and services
To communicate with you regarding your orders, inquiries, or support requests
To personalise your experience on the Website
To send marketing communications (where consented)
To monitor Website performance and improve services using analytics
To comply with legal obligations and enforce our Terms & Conditions
To detect, prevent, and address technical or security issues

3. COOKIES AND TRACKING TECHNOLOGIES

3.1 Cookies
Our Website uses cookies and similar technologies to enhance your experience, analyse Website usage, and deliver personalised content.

3.2 Third-Party Tracking
We may use third-party services such as Google Analytics, Google Ads, and Facebook Pixel to track Website traffic, ad performance, and user interactions.

You can manage cookies through your browser settings, but some features of the Website may not function properly if cookies are disabled.

4. SHARING AND DISCLOSURE OF INFORMATION

We respect your privacy and do not sell your personal information. We may share your information in the following circumstances:

Service Providers: Third-party vendors such as couriers, payment processors, and IT service providers necessary to fulfil orders and provide services.
Legal Obligations: When required by law, court order, or government request.
Business Transactions: In connection with mergers, acquisitions, or asset sales, provided that the receiving party agrees to protect your personal information.
RMA/Warranty Processing: Information may be shared with product suppliers or manufacturers to process RMA or warranty claims.

5. DATA SECURITY

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. DATA RETENTION

We retain your personal information only for as long as necessary to:

Provide our services and fulfil orders
Comply with legal obligations
Resolve disputes and enforce agreements

After this period, personal information is securely deleted or anonymised.

7. YOUR RIGHTS UNDER POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Object to the processing of your personal information for marketing purposes
Request deletion or restriction of your personal information
Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

To exercise your rights, please contact us at sales@clicktech.co.za.

8. THIRD-PARTY LINKS

Our Website may contain links to third-party websites, advertisements, or social media platforms. We are not responsible for the privacy practices or content of these external sites. Visiting third-party websites is at your own risk.

9. CHILDREN’S PRIVACY

The Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete it.

10. CHANGES TO THIS PRIVACY POLICY

Click Tech may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after any changes constitutes acceptance of the revised Privacy Policy.